The Financial Services Authority launched a ‘Treating Customers Fairly’ initiative in 2006, RCIFA were very pleased to take this on board as part of their on-going commitment to ensuring client satisfaction.

As part of the Treating Customers Fair process we undertook a customer care survey to monitor our clients views on the level of service we provide.

30 clients were chosen at random and a short telephone interview was undertaken, we are very pleased with the results.

80% of our clients gave us 10/10 and one even gave us 12/10 and no-one gave us below 8.5 – this relates to over 80% being 100% satisfied with our service

If you have any comments on how we can improve our service to you then please feel free to contact us on finance@routenchaplin.co.uk


Routen Chaplin IFA Ltd is an appointed representative of Sesame Ltd,
which is authorised and regulated by the Financial Services Authority.